Since joining BMO in 2000, Mike Bonner has witnessed some of the biggest shifts in banking, from the evolution of branch-based banking to the emergence of AI. As the head of distribution for BMO’s personal and business banking at Canada's oldest bank, he works closely with clients and entrepreneurs navigating a rapidly evolving financial landscape. In this episode, Bonner discusses the role AI will play in the future of banking, why face-to-face relationships still matter, and why he remains optimistic about the outlook for Canada's small and medium-sized businesses.